Shipping and Returns

Refunds And Returns

 

Jewellery will be accepted for a refund or credit within 14 days of purchase and must be accompanied by the original sales receipt, packaging and all certificates. Returns will be accepted only at the original store of purchase, (excluding any shipping charges) subject to the item being returned in it’s original, unused, saleable condition. Refunds will not be given for special orders, discounted and altered merchandise. Refunds will be provided for cash, cheque and credit card purchases only. The reversal of cash or cheque purchases will be effected by means of an electronic funds transfer into the bank account where the payment originated. A copy of the customer’s ID/Passport, Banking details confirmation (cancelled cheque or letter from the bank, upper section of the bank statement etc) and the customer’s signature on the refund form is required before a refund is processed to safeguard both the interest of the customer and Browns. In the event of a cheque purchase, a refund will only be processed after 14 business days to take into account the bank clearing process.

Reversal of credit card purchases will be effected in store upon presentation of the original credit card used to make the payment. All reversals processed via a speed point are subject to the relevant Bank’s turnaround time for the clearing of the funds. Unfortunately, this is not within the control of Browns and all queries must be escalated to the relevant bank. 

Gift certificates may be redeemed at any Browns store. The original certificate must be presented and may not be exchanged or refunded for cash. 

Damage as a result of heavy wear is not guaranteed. This is usually indicated by dents or scratches on the gold. 

An admin fee of 10% will be charged for all international refunds. 

 

 

Delivery Policy

 

Subject to availability and receipt of payment, requests will be processed within 24 hours and delivery confirmed by way of invoice number.