Careers
QVB BOUTIQUE, Sydney - Store Manager
Minimum Requirement
- Leadership Experience: 5+ years of retail management experience leading a team of 5+, with a proven track record of success in a store management role, ideally in jewellery.
- Business Acumen: Strong business acumen, analytical skills, and a strategic mindset.
- Sales Driven: Proven ability to drive sales and exceed targets in a luxury jewellery environment, with a deep understanding of client needs, and a passion for delivering exceptional service.
- Client-Centric Approach: Exceptional interpersonal skills, with a commitment to creating memorable, personalised experiences for clients.
- Presentation and Professionalism: Impeccable grooming and presentation to uphold the brand’s luxury standards.
- Languages: Fluent in English (written and spoken)
- Availability: Flexible to work retail hours, including weekends and public holidays.
- Cultural Fit: Motivated by building highly effective teams and passionate about fine jewellery
Description of Duties
- Leadership: Demonstrate strong leadership by setting a positive example, driving motivation, and nurturing the potential of your team
- Business Management: Manage all functions of the boutique effectively, including but not limited to: operations, compliance, reporting and training
- Deliver a Luxurious Client Experience: Provide world-class, personalised service and support the team in building long-term client relationships by leveraging available tools
- Drive Sales & Exceed Targets: Lead from the front to drive sales, exceed targets and KPIs, whilst supporting your team in achieving theirs
- Cultivate Lasting Client Relationships: Lead from the front by building and nurturing a loyal client base and coaching your team
- Uphold Brand Excellence: Personally represent the brand with sophistication and professionalism, whilst coaching your team to do the same
- In-Store Experience: Responsible for boutique presentation and ensuring excellent standards are upheld through visual merchandising, standards and the client in-store journey
QVB Boutique, Sydney - Client Advisor
Minimum Requirement
- Sales Expertise: Proven ability to drive sales and exceed targets, with a deep understanding of client needs, and a passion for delivering exceptional service.
- Client-Centric Approach: Exceptional interpersonal skills, with a commitment to creating memorable, personalised experiences for clients.
- Presentation and Professionalism: Impeccable grooming and presentation to uphold the brand’s luxury standards.
- Languages: Fluent in English (written and spoken); *Mandarin speaking is a plus for expanding our Asian client engagement.
- Availability: Flexible to work retail hours, including weekends and public holidays.
- Cultural Fit: Passion for fine jewellery and connecting with others
- Jewellery Knowledge: Understanding of fine jewellery and knowledge on diamonds and raw materials is valued but not a prerequisite
Description of Duties
- Deliver a Luxurious Client Experience: Provide world-class, personalised service that showcases the story, heritage, and craftsmanship of our collections, ensuring each client interaction is exceptional.
- Drive Sales & Exceed Targets: Confidently engage clients with a consultative approach, achieving sales goals and surpassing KPIs while upholding the highest standards of luxury service.
- Cultivate Lasting Client Relationships: Build and nurture a loyal client base by becoming a trusted advisor, offering expert guidance and a seamless, memorable experience.
- Uphold Brand Excellence: Represent the brand with sophistication, professionalism, and deep product knowledge, contributing to a refined and luxurious retail environment.
- Enhance the In-Store Experience: Ensure the boutique is impeccably presented and prepared to welcome clients, reflecting the brand’s commitment to luxury and attention to detail.
What We Do
Founded in 1934, Browns is a family owned jeweller that crafts the finest diamond jewellery in South Africa. We focus on classic, timeless and sophisticated designs, making us an iconic brand with a rich heritage.
We pride ourselves in offering quintessentially South African designs, crafted by South Africans for South Africans and the rest of the World.
What We Offer
Browns offers a professional environment in the Luxury Jewellery market with the resources you need to be successful. We create a balanced space with a unique opportunity to challenge yourself every day, which allows you to develop a long term, fulfilling career.
We pride ourselves in offering exceptional service to our clients. World class teaching and training is provided continuously, we recognise and reward creativity, dedication and passion, offering excellent earning potential.
Classic, Elegance and Sophistication
We follow these principles in everything we do.
Training and Development
We aim to share our knowledge and experiences to build and develop our people.
The Best People
We surround ourselves with driven and talented individuals to enrich and grow the Browns family.
Always Excellent
We value detail and exceptional craftsmanship throughout every part of our business.
Planning
We constantly plan ahead while staying focused and organised.
Celebrate Success
We grow our people by recognising their strengths and we celebrate each and every success.
Building Trusting Relationships
We nurture strong, long term relationships across the company and with our customers.
Ahead of the Pack
We aim to always go above and beyond our clients expectations.
Being Present
We are always mindful and focused in the moment, ensuring that we deliver the best service.
Self Discipline
We strive to stay dedicated and consistent.
Theatre
Our stores is a theatre and we strive to deliver an exceptional and professional performance.
Accountability
We value integrity, respect and honesty.
Passion
We love what we do.
What We Look For
We offer remarkable quality in everything we do, and our careers are no exception to that. We are always looking for bright and talented individuals to join our family. We value people who are authentic, driven and work well in a team.