Careers

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Be Part of Our Story

Excellence isn’t just how we work - it’s who we are. At Browns we look for people with talent, drive and above all, passion.

If you’re authentic and thrive amongst like-minded people, who care as much as you do about excellence, we’d love to hear from you.

Our Values

Boutique Vacancies

Store Manager - QVB BOUTIQUE, Sydney

Minimum Requirement

Leadership Experience: 5+ years of retail management experience leading a team of 5+, with a proven track record of success in a store management role, ideally in jewellery.
Business Acumen: Strong business acumen, analytical skills, and a strategic mindset.
Sales Driven: Proven ability to drive sales and exceed targets in a luxury jewellery environment, with a deep understanding of client needs, and a passion for delivering exceptional service.
Client-Centric Approach: Exceptional interpersonal skills, with a commitment to creating memorable, personalised experiences for clients.
Presentation and Professionalism: Impeccable grooming and presentation to uphold the brand’s luxury standards.
Languages: Fluent in English (written and spoken)
Availability: Flexible to work retail hours, including weekends and public holidays.
Cultural Fit: Motivated by building highly effective teams and passionate about fine jewellery

Description of Duties

Leadership: Demonstrate strong leadership by setting a positive example, driving motivation, and nurturing the potential of your team
Business Management: Manage all functions of the boutique effectively, including but not limited to: operations, compliance, reporting and training
Deliver a Luxurious Client Experience: Provide world-class, personalised service and support the team in building long-term client relationships by leveraging available tools
Drive Sales & Exceed Targets: Lead from the front to drive sales, exceed targets and KPIs, whilst supporting your team in achieving theirs
Cultivate Lasting Client Relationships: Lead from the front by building and nurturing a loyal client base and coaching your team
Uphold Brand Excellence: Personally represent the brand with sophistication and professionalism, whilst coaching your team to do the same
In-Store Experience: Responsible for boutique presentation and ensuring excellent standards are upheld through visual merchandising, standards and the client in-store journey

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Jewellery Advisor - QVB Boutique, Sydney

Minimum Requirement

Sales Expertise: Proven ability to drive sales and exceed targets, with a deep understanding of client needs, and a passion for delivering exceptional service.
Client-Centric Approach: Exceptional interpersonal skills, with a commitment to creating memorable, personalised experiences for clients.
Presentation and Professionalism: Impeccable grooming and presentation to uphold the brand’s luxury standards.
Languages: Fluent in English (written and spoken); *Mandarin speaking is a plus for expanding our Asian client engagement.
Availability: Flexible to work retail hours, including weekends and public holidays.
Cultural Fit: Passion for fine jewellery and connecting with others
Jewellery Knowledge: Understanding of fine jewellery and knowledge on diamonds and raw materials is valued but not a prerequisite

Description of Duties

Deliver a Luxurious Client Experience: Provide world-class, personalised service that showcases the story, heritage, and craftsmanship of our collections, ensuring each client interaction is exceptional.
Drive Sales & Exceed Targets: Confidently engage clients with a consultative approach, achieving sales goals and surpassing KPIs while upholding the highest standards of luxury service.
Cultivate Lasting Client Relationships: Build and nurture a loyal client base by becoming a trusted advisor, offering expert guidance and a seamless, memorable experience.
Uphold Brand Excellence: Represent the brand with sophistication, professionalism, and deep product knowledge, contributing to a refined and luxurious retail environment.
Enhance the In-Store Experience: Ensure the boutique is impeccably presented and prepared to welcome clients, reflecting the brand’s commitment to luxury and attention to detail.

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